Covid-19 FAQ

FIRSTLY, thank you for being so patient with us while we work through everything that is going on. You can always reach us via email at for any  questions.

With the COVID-19 pandemic situation constantly changing, we wanted to let you know that we are here and that we are doing our part to stay safe while keeping Shift up and running.

Are we taking care of our team?

Yes. Where possible, our team has the option of working from home. When people need to interact, masks are work, hand sanitizer is plentiful, and hand washing is frequent. Visitors are restricted, deliveries and pickup happen outside the office door. There have been no changes to employee pay.

Are you still shipping orders?

We are, but the speed of processing occasionally has to be adjusted. 

I ordered something and only got part of my order?

Don’t worry! We ship out anything that we can as soon as we can. If your order has multiple items, we will ship out whatever we can first. Because things are slower all over the world, we might be waiting on restocks and inventory shipments to get to us. This means that your order goes out in two separate shipments.

I ordered something that can’t be shipped anytime soon...when will I receive my order?

We are running at almost full capacity, but Shift has always had products that are available for "pre-sale". We will always do our best to list this information on the product page, but you can always email us at and get an update.

But I ordered something and it still hasn’t shipped?

There is always the possibility that a very small amount of orders may remain unfulfilled. If you are still waiting on a product, please email us IMMEDIATELY at so we can fix it for you.